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Coface Japan

Atago Green Hills,

Atago Green Hills,
MORI Tower 38/F
2-5-1 Atago, Minato-Ku

105-6238, Tokyo

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Why do you want to contact us? *

Credit Insurance

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(About personal data protection)

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Business Information

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Political Risks

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Other topic

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Make a complaint

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Even with the best efforts possible, we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please let us know as soon as possible.
 
How ?
You can use our online form. You can also contact us by email (marketingjp@coface.com) as it is sometimes easier to write quick message.
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy numbers)
 
Our commitment
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :

  • Acknowledge receipt of your complaint
  • Provide you with a reference number
  • Send a final answer within a reasonable timeline

In case you are not satisfied with the response provided by us, or you did not receive any response from us, you can contact the mediator to this email address: mediator@coface.com.
The mediator will come back to you within 60 days following your email request.

About personal data protection

  • Mr
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  • Trade Credit Insurance
  • Others (Debt Collection, Bonding, Trade finance, Business information)

  • Contract
  • Pricing
  • Service
  • Risk Underwriting
  • Claims
  • Cofanet
  • Invoicing/Accounting
  • Relations with a specific department
  • Company or employee behaviour
  • Other

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